Returns Policy
We hope you love your purchase from Majestic Cheveux. If for any reason you wish to return an item, please read our returns policy below.
Returns
- Returns must be requested and received within 14 days of delivery.
- To be eligible for a return, items must be unused, unopened, and in their original condition and packaging.
- Hair extensions are only eligible for return if they have not been opened or removed from the protective hygiene netting. Once the hygiene netting has been removed, we are unable to accept a return due to hygiene and safety reasons. This policy applies regardless of whether the hair has been worn or not.
- Any returned items that show signs of use, have been altered, or are not in their original packaging will not be accepted and will be returned to the customer.
- Faulty or Incorrect Items
If you believe you have received a faulty item or have been sent the wrong product, please contact us within 48 hours of receiving your order. Please include your order number along with clear photographs so we can investigate and resolve the issue as quickly as possible.
Return Postage
Customers are responsible for the cost of returning unwanted items. We recommend using a tracked postal service, as Majestic Cheveux cannot be held responsible for returns that are lost in transit.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 working days.
If you have any questions regarding our returns policy, please don’t hesitate to contact our customer service team before returning your item.